Frequently Asked Questions  

Q. How Long does it take for my order to ship?

A. Due to Covid-19 orders are now taking 5-10 business days to process but will ship in 2-3 business days in the USA.

Q. What is the standard ship time?

A. All orders placed in the USA will arrive in 3 business days after processing (3-5 days) 

Q. Why do I have to checkout with PayPal?

A. All orders placed with us must checkout through "PayPal Secure Payment". We use paypal because its the most secure way to check out and keep your information safe!  You can check out using paypal even if you don't have an account.


Steez Lab durags are normally made to order so each piece is a custom order meaning it is not created until you order the item. Therefore returns are not possible, Should your item arrive damaged or absolutely does not fit, we will exchange or refund for you.